On this page we have tried to gather a few answers to some of the most frequently asked questions for you. Should you not find your specific answer here, please don't hesiate to contact us!
How can I order your products?
You can order online or call us at (817) 294-0036 and talk to one of our Customer Service Representatives. Another way to submit your order, if you wish, is via email: firstname.lastname@example.org.
How many flavors do you make and how do I choose the right one for me?
Although our inventory changes quite regularly and is always growing, we have nearly 60 different oils and vinegars. All are on tap and available for you to come in any day of the week and have a taste of anything you choose. And let’s not forget about the 24 pure sea salts and 14 pure cane sugars! Those are available for tasting as well. If you don't live in the area, you can refer to our online-store for detailed descriptions of the different products. If you are still not quite sure, give us a call and we will be happy to assist you in chosing the perfect product for your culinary venture.
What are your most popular olive oils and Balsamic Vinegars?
We have our personal favorites here: Mushroom Sage Olive oil with Sicilian Lemon Balsamic. But our best sellers are the Tuscan Herb Olive Oil, Organic Butter olive oil, and Organic Basil olive oil. And for the Balsamics: Traditional 18year Balsamic, Sicilian Lemon, Cinnamon-Pear. Although we haven’t met a balsamic vinegar we haven’t liked so far!
Are your products organic?
We do have some olive oils that are inspected and designated organic. All other oils and vinegars are all natural.
Do you accomodate corporate buyers?
Please visit our corporate buyer’s page to see corporate discounts and feel free to contact one of our experienced Customer Service Representatives to assist you in designing your special order today!
What about your gift baskets and gift boxes?
Our gift baskets and gift boxes are a year round thing, not just limited to the Holidays, in order to accommodate not only our corporate customers, but our individual customers looking for that something special, a little bit different gift for friends, family, and business associates.
How do you ship my order?
We use UPS Ground for our standard delivery. We do not except P.O. Box addresses, as shipments cannot be guaranteed. If you have no choice but to use a P.O. Box, please contact one of our sales reps at 817-294-0036 and we will make it happen!
How long will it take to get my order?
Most orders are processed within 24 hours. Generally after your ship date, your order will arrive in 4-6 days depending on where your location is. All orders are shipped from our store location in Ft. Worth, TX.
8. How old is the product when it leaves your store?
We move our product very quickly and order frequently and we pride ourselves on having only the absolute freshest Extra Virgin Olive Oils available anywhere. The world olive producers harvest only two times a year. The Northern hemisphere harvests in and around November and the Southern hemisphere harvests around May.
Can you expedite my shipment?
The Virgin Olive Oiler can accommodate any request. Visit our online store. Once you have your shopping cart filled with all the goodies you desire, the shipping calculator will provide you with accurate pricing for the shipping speed you choose. Alternatively, you can call us for expedited shipment information and we will gladly quote you the current rate.
Do you have recipes that help us in getting creative with your products?
Visit our recipes page. We are also always looking for great recipes to pass on to all our customers. So if you have a great one and want to share it, please mail it to us at email@example.com. We are constantly updating our recipes, so please check back often.
How do I store my Extra Virgin Olive Oil and Balsamic Vinegars?
In a cool, dark place. Your pantry is the perfect place. Do NOT store in your freezer or refrigerator. Heat, light and oxygen are the enemies of Extra Virgin Olive Oil, so store accordingly to preserve that wonderful flavor.
What is the shelf life of your Extra Virgin Olive Oil?
This is a tricky and hard question to answer. Much depends on how you treat and store your oils and vinegars. If you keep your products completely sealed and stored properly as described above, they should have no problem maintaining quality for up to a year. Although, we are sure you will have run through your stock way before then.
Larely I have been reading that no Extra Virgin Olive Oil should be heated over a temperature of 300° F. Is that true?
This is a complicated question. Supermarket olive oil, labeled as “extra virgin olive oil”, which is not adulterated with refined oil, but is of a typical poor quality as a result of lax processing standards, age, UV light exposure, and poor handling tends to be highly oxidized and or rancid by the time the consumer purchases it. Highly oxidized or rancid olive oil lacks the protective chemistry that would otherwise allow for abuse at higher temperatures before reaching the smoke point.
Fresh extra virgin olive oil of superior quality - boasting exceptional chemistry, i.e. high oleic acid content, very low FFA, and robust phenol count, can be heated to greater temperatures before reaching the smoke point, which is undesirable for any oil used in cooking). So the answer is that the smoke point of an extra virgin olive oil will depend on its unique characteristics. If you are looking to heat extra virgin olive oil up to 400+ degrees, pay close attention to the chemical make-up of it and choose one that is very fresh and chemically robust.
Studies which claim that all extra virgin olive oils have a smoke point of 300 degrees, while ignoring variable factors such as chemistry and freshness are simply not accurate. It is our assumption that such studies are conducted with a poor quality “extra virgin olive oil”, past prime and lacking the chemical fortitude necessary for durability while cooking at higher temperatures.
What if I am not satisfied or happy with the product I received?
You will be… But just in case you’re not, simply give us a call at (817) 294-0036 and tell us about it. Our goal is to ensure every customer is 100% satisfied 100% of the time!